Privacy Policy

Scope and our role

This Policy applies to personal information handled through the Framevista Edit website, project intake forms, proposals, invoices, email and telephone communications, file-transfer workflows, and delivery of editing services. In this Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked with an individual or household. It does not include information that has been lawfully made public, aggregated information, or data that has been de-identified so it cannot reasonably be associated with a person.

For ordinary website and business-administration information, Framevista Edit determines why and how the information is used. When a client supplies footage, audio, project files, or other media containing personal information solely for editing, Framevista Edit generally processes that material on the client’s instructions to perform the agreed services. The client remains responsible for having all rights, permissions, notices, and lawful grounds necessary to provide that material to us.

This Policy does not govern the independent privacy practices of third-party websites, payment processors, storage platforms, delivery services, or other providers that may be used in connection with a project. Their own policies apply to information they process independently.

Information we may collect

Identity and contact information

We may collect a name, company or organization name, job title, billing address, project address when relevant, email address, telephone number, and preferred communication method. If you contact us on behalf of an organization, we may also record your authority or role in relation to that organization.

Project and transaction information

We may collect the service selected, creative brief, production notes, deadlines, technical specifications, brand guidelines, file inventories, revision requests, approvals, delivery records, quoted and invoiced amounts, payment status, transaction identifiers, tax information, and correspondence relating to the project. We do not intentionally store complete payment-card numbers or card security codes; those details are normally processed directly by the applicable payment provider.

Media and content supplied for editing

Project materials may include video, audio, images, names, voices, likenesses, captions, location information, credits, release documentation, metadata, or other content selected by the client. Some footage may incidentally contain personal information about performers, employees, customers, event attendees, bystanders, or other individuals. We use such material only as reasonably necessary to assess, edit, organize, export, archive, secure, troubleshoot, and deliver the commissioned work.

Website and device information

When you use the website, technical systems may automatically collect an IP address, approximate location derived from that address, browser type, device type, operating system, referral page, pages viewed, interaction timestamps, session identifiers, cookie information, and diagnostic or security logs. This information supports storefront operation, fraud prevention, error diagnosis, performance measurement, and basic analytics.

Communications and preferences

We may retain messages, call notes, feedback, survey answers, testimonials submitted for publication, communication preferences, and records of consent or opt-out requests. Please avoid sending highly sensitive personal information unless we specifically request it and it is necessary for the project.

Where information comes from

We collect information directly from you when you complete a form, ask for a quote, send project materials, approve a proposal, pay an invoice, request a revision, or contact us. We may also receive information from the organization you represent, a producer or project manager who adds you to a project, a person who purchases services for your benefit, or collaborators you authorize to communicate with us.

Technical information may be generated by our website, hosting environment, security services, file-transfer tools, analytics tools, and devices used to provide the services. Transaction confirmations may be received from banks and payment providers. We may also use publicly available business information to verify an organization, prevent fraud, maintain accurate records, or respond to a legal claim.

How we use information

We use personal information only for legitimate business and service-delivery purposes, including to:

• review inquiries, determine project feasibility, prepare estimates, proposals, scopes, and schedules;
• authenticate project contacts and communicate about intake, footage, approvals, revisions, deadlines, delivery, support, and account matters;
• perform narrative editing, footage refinement, visual enhancement, titling, formatting, archive preparation, and related agreed work;
• create and administer contracts, invoices, payments, refunds, tax records, accounting records, and other business documentation;
• operate, maintain, troubleshoot, secure, and improve the website and our project workflows;
• detect spam, misuse, security incidents, unauthorized access, fraud, payment disputes, and violations of our terms;
• comply with law, respond to lawful requests, preserve evidence, and establish, exercise, or defend legal claims;
• honor consent choices, privacy requests, communication preferences, and contractual restrictions; and
• create aggregated or de-identified operational statistics that do not reasonably identify any person.

We do not use client footage to train public artificial-intelligence models. We do not create biometric identifiers from faces or voices in submitted media. If a project specifically requires an automated or generative tool that materially affects client content, its use and any additional terms should be addressed in the written project scope before that tool is used.

Handling of footage and project files

Client media is treated as project material, not as general website content. Access is limited to personnel and service providers who need the material to perform, secure, transmit, or support the agreed work. We do not sell client footage, license it to unrelated parties, or publish it merely because it was submitted for editing.

Project files may be copied, transcoded, proxied, rendered, backed up, and transferred across systems as reasonably necessary for performance. These technical copies may persist temporarily in working folders, backups, transfer caches, or recovery systems after the visible project copy is removed. Unless a written scope includes ongoing storage or archive services, clients should maintain independent master copies of all source footage and final deliverables.

Portfolio display, testimonials, public case studies, or promotional use of identifiable client work requires the client’s authorization or another valid right. Confidentiality obligations stated in a signed project agreement take priority over general promotional practices.

When information may be disclosed

We may disclose limited information to vendors that support website hosting, ecommerce infrastructure, secure storage, file transfer, project management, communications, accounting, payment processing, fraud prevention, analytics, and technical support. These providers may process information only for their assigned function or under their own disclosed legal responsibilities.

We may disclose information to professional advisers, including accountants, insurers, auditors, and legal advisers, where reasonably necessary and subject to appropriate duties of confidentiality. Information may also be disclosed to a client’s authorized team members, producers, reviewers, or delivery recipients according to project instructions.

We may preserve or disclose information if reasonably necessary to comply with a subpoena, court order, law, regulatory request, or other valid legal process; to protect rights, safety, property, systems, or users; to investigate fraud or security events; or to establish, exercise, or defend a legal claim. Where legally permitted, we will seek to limit disclosure to the information reasonably required.

If Framevista Edit is involved in a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, information may be reviewed or transferred subject to appropriate safeguards. We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. If those practices change, we will provide notices and choices required by applicable law.

Cookies, hosting, and analytics

The website uses cookies and similar technologies needed to load pages, remember selections, maintain secure sessions, protect forms, prevent abuse, and understand basic site performance. Our storefront infrastructure may place essential cookies on our behalf. Limited analytics may record general interaction information so we can identify broken pages and improve navigation.

You can control non-essential cookies through any consent controls displayed on the website and through your browser settings. Blocking essential cookies may prevent forms, security controls, saved preferences, or other website features from working correctly. More detail appears in our Cookie Policy.

How long information is retained

We retain information for only as long as reasonably necessary for the purpose for which it was collected, to complete and support a project, to maintain required business records, and to meet legal, accounting, tax, insurance, security, and dispute-resolution obligations. Different records have different retention periods.

• unaccepted inquiries and preliminary briefs may be retained for a reasonable follow-up and fraud-prevention period;
• contracts, invoices, payment records, approvals, and material project correspondence may be retained for the applicable accounting and legal limitation periods;
• working media and delivery copies are retained according to the project scope and our Project Delivery & Revisions Policy;
• security, access, and diagnostic logs are generally kept for shorter operational periods unless needed to investigate an event; and
• suppression records may be retained to ensure that an opt-out or deletion request continues to be respected.

When retention is no longer reasonably necessary, information is deleted, de-identified, or placed beyond routine use. Backup copies may remain until the applicable backup cycle completes.

Security practices

We use reasonable administrative, technical, and organizational safeguards designed for the nature of the information we handle. Measures may include access restrictions, account authentication, secure transfer methods, software maintenance, malware protection, vendor review, backup procedures, and incident-response practices. Access to active project material is limited according to operational need.

No internet transmission, storage system, or security program can be guaranteed to be completely secure. Clients should use approved transfer channels, protect their own account credentials, avoid sending passwords in ordinary messages, and notify us promptly if they suspect an unauthorized disclosure or incorrectly addressed delivery.

Your privacy choices and rights

Depending on where you live and whether the applicable law covers the processing, you may have the right to request confirmation of processing, access to personal information, correction of inaccuracies, deletion, or a portable copy of information you previously provided. Certain laws may also provide rights to opt out of targeted advertising, the sale of personal data, or qualifying profiling, and to appeal a decision on a privacy request.

Kentucky residents may have rights under the Kentucky Consumer Data Protection Act when its statutory requirements apply. Residents of other U.S. states may have similar rights under their state laws. We will not unlawfully discriminate against a person for exercising an applicable privacy right.

To submit a request, use the contact information at the end of this Policy and clearly write “Privacy Request” in the subject or first line. State the right you wish to exercise and provide enough information for us to identify the relevant record. We may request proportionate verification to protect information against unauthorized access. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the individual’s identity.

Some information may be exempt from a request or may need to be retained for contracts, accounting, security, legal claims, free-expression rights, compliance obligations, or the rights of another person. We will explain a denial or limitation where required. If applicable law grants an appeal right, a response will explain how to appeal.

Visitors outside the United States

Framevista Edit operates from the United States. If you access the website or provide information from another country, your information may be transferred to and processed in the United States and in other locations where our contracted service providers operate. Privacy and government-access laws in those locations may differ from the laws where you live.

Where European Economic Area or United Kingdom data-protection law applies, processing may be based on performance of a requested contract, steps taken at your request before entering a contract, legitimate interests in operating and securing the business, compliance with legal obligations, or consent when consent is the appropriate basis. Applicable rights may include access, correction, erasure, restriction, objection, portability, withdrawal of consent, and a complaint to the relevant supervisory authority. Withdrawal of consent does not affect processing that was lawful before withdrawal.

Children’s information

The website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information online directly from a child under 13 without legally valid authorization. If you believe a child submitted personal information through the website, contact us so we can evaluate and delete it where appropriate.

A client may submit footage that lawfully depicts minors. The client is responsible for obtaining all parental permissions, releases, notices, and other rights required for that footage. We process such footage only to perform the requested editing services and do not use it to market directly to children.

Changes to this Policy

We may revise this Policy to reflect changes in services, technology, vendors, law, or business practices. The version posted on this page applies from the time it is published unless a different effective date is expressly stated. Material changes may also be communicated through the website or directly to affected clients when required. Continued use of the website after a revision does not waive any consent requirement imposed by law.