Payment & Billing Policy

Quotes and project pricing

Prices shown on the website as “starting from” describe common entry points only. They do not create a fixed-price offer for every project. Final pricing depends on the total amount and condition of footage, number of cameras and audio sources, desired runtime, editing complexity, graphics and titling requirements, number of versions, delivery specifications, deadline, included revision rounds, and any specialized software or licensed assets.

A written quote or proposal is valid for the acceptance period stated in that document. If no acceptance period is stated, it may be withdrawn or revised before acceptance. Quotes assume that the information and sample files supplied by the client are accurate and representative. Material differences discovered after intake may require a revised scope, schedule, or price.

Unless a quote expressly says otherwise, quoted fees cover only the deliverables and revision allowance listed in the scope. Optional services, rush work, additional formats, extra language versions, source-file handoff, expanded storage, third-party licenses, and out-of-scope revisions are not included merely because they are technically related to the project.

Deposits and production reservations

A deposit or initial payment may be required before production time is reserved or files are reviewed in depth. The required amount appears in the proposal or invoice. A project is not scheduled until cleared funds and all other stated intake requirements have been received.

Deposits are applied to the total project fee. They compensate for intake, planning, reserved capacity, initial file handling, and work started. A deposit is not automatically fully refundable. If the client cancels, the amount retained will reflect work performed, capacity reserved where the written scope makes that commitment clear, transaction fees that cannot be recovered, approved purchases, and other lawful nonrecoverable costs. Any unearned refundable balance is handled under the Cancellation & Refund Policy.

If a project does not begin because Framevista Edit declines it before substantive work or nonrecoverable commitments begin, amounts paid for unperformed services will be returned, less any amount separately agreed for a completed paid assessment.

Invoice details and due dates

Invoices identify the client, project, amount due, currency, payment deadline, and relevant line items or milestones. Clients must review billing details promptly and provide correct legal name, billing address, purchase-order information, tax documentation, and internal reference numbers before the due date. An internal approval process does not extend the due date unless we agree in writing.

Payment is due on the date shown on the invoice. When an invoice does not specify a different term, payment is due upon receipt. A payment is complete only when cleared and available to Framevista Edit; a pending authorization, transfer instruction, or mailed instrument is not cleared payment.

Invoices and receipts may be delivered electronically. The client consents to electronic billing at the contact address supplied for the project and is responsible for keeping that address current.

Accepted methods and payment security

Available payment methods are those shown on the applicable invoice, payment page, or checkout at the time of payment. Availability may vary by amount, location, currency, fraud screening, and provider rules. We may decline cash, split transactions, payments from unrelated third parties, or methods that do not provide reliable confirmation.

Card and bank details are generally collected and processed by independent financial or payment providers. Framevista Edit does not intentionally request complete card numbers, security codes, or online-banking passwords through ordinary email or project messages. Clients should use only the secure payment instructions shown on an authentic invoice or checkout page and should verify any unexpected change in payment instructions using the published contact details.

Payment providers may apply their own identity checks, processing timelines, geographic restrictions, exchange rates, or fees. We are not responsible for fees charged by the client’s bank, card issuer, or payment service.

Milestone billing and final balance

Larger projects may be billed in stages, such as deposit, assembly-cut milestone, refinement milestone, and final delivery. Each installment is tied to the schedule or work stage identified in the proposal. A milestone invoice may become due when that stage is delivered for review, even if the client delays feedback.

Unless expressly agreed otherwise, all outstanding balances must be paid before release of unwatermarked final masters, editable project files, organized archives, or other production-ready assets. Review versions may include watermarks, lower resolution, timecode, restricted access, or other reasonable controls until payment clears.

Partial payment does not transfer ownership in unpaid deliverables and does not require continued work beyond the amount and stage funded. If a project is paused for nonpayment, the original production slot may be released and a new completion estimate will be provided after the account is brought current.

Change orders and additional work

Requests outside the approved scope are priced separately. Examples include extra revision rounds, new footage supplied after an edit has been assembled, replacement of previously approved creative direction, additional cut lengths, alternative aspect ratios, new language or caption versions, advanced cleanup, rush delivery, new title systems, and re-export caused by changed platform specifications.

Before material additional work begins, we will normally describe the change, additional fee or rate, and expected schedule effect in writing. Approval may be given by signing a change order, accepting an updated proposal, paying an invoice, or providing an unambiguous written instruction to proceed after receiving the pricing information.

Minor corrections required because we did not follow the accepted brief are not charged as scope changes. Corrections caused by inaccurate client copy, missing disclosures, incorrect names, or specifications supplied after approval may be billable.

Taxes, currency, and third-party costs

Unless an invoice expressly states otherwise, prices are quoted in U.S. dollars and exclude sales, use, value-added, withholding, or similar taxes that must lawfully be charged to the client. The client is responsible for applicable taxes other than taxes based on Framevista Edit’s net income. Valid exemption documentation must be provided before invoicing or within the period allowed by law.

If the client is required by law to withhold tax from a payment, the client must provide official documentation and cooperate in applying any available treaty or exemption procedure. The parties will address any required gross-up only if stated in the accepted project documents.

Pre-approved third-party costs may include stock media, fonts, music, specialized plugins, captioning vendors, storage, physical media, courier charges, or extraordinary transfer costs. Such costs may be invoiced in advance and may be nonrefundable once purchased or committed. The client remains responsible for complying with the license attached to any third-party asset.

Overdue accounts and collection

If an undisputed invoice is overdue, we may send reminders, pause editing, disable delivery access where technically and legally permitted, withhold unpaid deliverables, and release reserved production time. Resumption is subject to availability and may require payment of the overdue balance plus a new advance payment.

If the invoice or accepted proposal states a late charge, overdue amounts may accrue the lesser of the stated charge or the maximum amount permitted by law. The client is responsible for reasonable collection costs, including legally recoverable professional fees, when an undisputed debt remains unpaid after notice and reasonable opportunity to cure.

We will not hold client-owned source materials as leverage beyond rights permitted by law, but we are not required to continue hosting or actively processing a suspended project indefinitely. The client should maintain its own copies at all times.

Billing errors and duplicate payments

Clients should report an apparent billing error promptly with the invoice number, disputed line item, amount, and supporting information. We will review the account history, accepted scope, approvals, payment-provider records, and relevant correspondence. Reporting an error does not suspend undisputed amounts.

If we confirm an overpayment, duplicate payment, or charge not supported by the accepted scope, we will correct the invoice and issue the appropriate refund or account credit. Refund timing depends on the original method and provider processing. Credits are not substituted for a cash refund where applicable law requires a refund to the original payment method.

If an invoice contains a clerical error that understates or overstates an agreed charge, we may issue a corrected invoice. A clerical correction does not permit a new unapproved service charge.

Good-faith disputes and chargebacks

Before initiating a chargeback or payment reversal, the client should contact us and allow a reasonable opportunity to investigate and propose a correction. Many issues can be resolved by confirming scope, reviewing approvals, replacing a defective transfer, or correcting an invoice. The client must not knowingly make a false claim that an authorized transaction was unauthorized.

If a chargeback is filed, we may provide the payment provider with relevant evidence, including the accepted proposal, invoice, service records, delivery logs, correspondence, approvals, and this Policy. Personal information is disclosed only as reasonably necessary for the dispute.

A chargeback does not automatically cancel a valid debt or transfer rights in unpaid work. If a reversal is resolved in the client’s favor, the parties retain any separate legal rights and obligations. Fraudulent or abusive payment activity may result in suspension or refusal of future work.

Relationship to cancellations and refunds

This Policy explains how amounts are billed and collected. Whether an amount is refundable after cancellation, dissatisfaction, duplicate payment, technical failure, or service termination is governed by the Cancellation & Refund Policy, the accepted project scope, and applicable law.

Custom creative services involve labor that cannot be returned after performance. A refund is therefore not determined solely by whether the client ultimately publishes or uses the work. At the same time, Framevista Edit will not retain amounts for work that was not performed or costs that were not legitimately incurred when a refund is required under the agreement or law.